FAQs

Q?How often should I have my carpets cleaned?: A.
Most manufacturers recommend that carpets are professionally cleaned by a qualified technician every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.
Q?I think I can clean my soft furnishings myself, is this recommended?: A.
It is highly recommended that a professional cleaner is used. There are many items available to the public that are advertised for carpet and upholstery cleaning. However, along with these come many risks and the potential of causing irreversible damage. We have the correct training and knowledge, along with access to professional products, to ensure that a correct and safe job is carried out and the best possible results are achieved.
Q?I have a spillage on my carpet, is there anything I can try before calling in a professional?: A.
Yes, please visit our stain-tips page for guidance on removing many general spots and stains shortly after they occur.
Q?How much do we charge?: A.
Pricing will vary depending on many factors; the amount and type of work to be carried out, the construction and situation of the items, location of the customer, required equipment, etc. Due to the amount of variables in any given job, we are often unable to provide a quote over the phone, or without carrying out an on-site survey. It is highly recommended that we carry out a detailed inspection before commencing any work, to fully understand what we are dealing with and inform the customer of any potential problems.
Q?What are the differences between the methods of cleaning and which method is best?: A.
All cleaning methods are designed to produce good results and each has its place within the industry. Some methods use more water and others more mechanical action. More important however, is whether the employed technician has the required training to carry out the cleaning properly and safely. We will be able to advise on the most appropriate method, or combination of methods, for your situation.
Q?Will my carpets re-soil quicker following cleaning?: A.
Today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. We will only use detergents designed for the removal of soil from carpets and upholstery and, when used correctly, these will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.
Q?Do we use chemicals to clean?: A.
In all forms, the best cleaning results are achieved by the use of chemicals. We may use solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry work to the highest specifications for quality and safety, designing products specifically for the cleaning of carpets and soft furnishings; and for safe use within the domestic environment. If you have asthma or are chemically sensitive, we will be able to use specialist chemicals designed to avoid causing any discomfort. We also offer environmentally friendly services with specific ‘Green’ cleaning products.
Q?I have children / pets, will they be affected by cleaning processes / chemicals?: A.
Health and safety is of paramount importance in the cleaning industry. Professional cleaning solutions are tested for their effects on the environment and occupants of areas in which they will be used. We will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards as well as tracking in fresh soil.
Q?How long will my carpet or furniture take to dry and how soon will it be back in use?: A.
Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most normal cases, carpets and soft furnishings should be dry within 6-8 hours. If drying is a concern mention it to us, and we will be able to advise on drying times and, if required, use some specialist techniques to speed up the process. Please note that there is usually an extra charge for this service.
Q?Is there a risk of shrinkage?: A.
If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink. We will carry out a full inspection prior to any cleaning and test for potential problems such as shrinkage.
Q?Will all the stains come out?: A.
No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. We have received advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with us beforehand and we will be happy to advise.
Q?Will professional cleaning affect the protector on my carpet / will it need to be re-applied afterwards?: A.
It is important to note that protector will wear off of any carpet that is in use. Walking, vacuuming, general wear and cleaning will all have an effect on this. Carpet protectors shield the fibres, they are designed to prevent spillages, dropped items and other general wear affecting the carpet directly. However, in doing so it will lose some of its effectiveness and should be re-applied on a regular basis to ensure continued protection.
Q?Do I have to move furniture?: A.
In most cases we will be happy to move furniture, however there may be an additional charge for this service. It is important that any valuable items are moved by the customer.